Claims & Surcharges

To obtain our discounts we have to ensure that the parcels our customers send are within the parameters specified by the parcel shippers we use.

Subsequently, if customers under-declare weights or dimensions of parcels, accidentally or intentionally, the following surcharges will be applied to the cost of the parcel:

UK Parcels

Please remember we can send parcels of most sizes, but you must email or call us for parcels outside our standard criteria.

DPD UK COLLECTION

Maximum weight 20 kilos

Maximum length 100cm

Maximum girth 270 cm

Maximum cube 0,12m

A minimum £30.00 surcharge applies if you exceed any of these criteria.

Parcels exceeding these criteria can be booked using the DHL option.

DHL UK COLLECTION

Maximum weight 250 kilos.

Maximum length 230cm.

The per kilo rate applicable plus a £20.00 + vat  administration charge will be applied if these criteria are exceeded.

Please email info@worldwide-parcelservices.co.uk for a quote if your parcel exceeds these criteria.

Aborted collection charge - £8.51 + VAT

Hard copy proof of delivery of the parcel(pod) requested within 3 months- £3.00 + VAT

Hard copy pod requested for parcel after 3 months - £6.00 + VAT

Parcel to be returned to sender - £original charge + VAT

International Shipments

The additional price per kilo rate applicable to the countries shipping zone, plus a £20.00 + VAT administration charge.

Any customs duties charged to our account will be charged to the customer with 10% administration charge (minimum charge £10.00 +VAT) added.

Parcels over 120cm on DHL European Road service attract a £20.00 + vat surcharge.