Terms and Conditions of use of Worldwide Parcel Services

By using this website you agree to be bound to terms and conditions below:

1 Definitions

1.1 “Carrier” – the company chosen by you at the time of ordering, or their subcontractor, via our automated booking system to collect and deliver the Consignment

1.2 “Claims” - all demands, claims, proceedings, penalties, fines and liability (whether criminal or civil)

1.3 “Consignment” – the items sent in a parcel or multiple parcels, through our service to a single address

1.4 “Consignment Note/Airway Bill” – The documentation associated with the Consignment you are sending which contains the tracking number and acts as you Proof of Collection.

1.5 "Weight" - this is the greater of the actual or the volumetric weight. Volumetric weight is calculated as follows;

for Export by Air and UK shipments, L x W x H cm divided by 5000 = weight in kilos chargeable.

for European Road shipments, and TNT Economy express, L x W x H cm divides by 4000 = weight in kilos chargeable.

1.6 “Losses” - all losses including without financial limitation financial losses, damages, legal costs and other expenses of any nature.

1.7 “Proof of Delivery” – The receipt provided upon the Consignment reaching the delivery address

1.8 “Working Day” – Monday to Friday from 9am to 5:30pm within the UK excluding public and bank holidays. Please check the working hours for any international address you intend to ship to.

1.9 “WPS Ltd” – Worldwide Parcel Services Limited

2 WPS Ltd Obligations

2.1 To arrange with the chosen Carrier for collection and delivery of the Consignment to and from the addresses provided using whatever means of transport suitable for the Consignment to reach its destination subject to the provisions of these terms and conditions. Please note that bookings can only be accepted from an EU resident with an EU registered credit or debit card using an EU registered IP address. Paypal is also accepted.

2.2 In the event that the Consignment cannot be delivered WPS Ltd will attempt redelivery. The number of attempts made to deliver the Consignment is dependent upon the service booked. After the requisite number of attempts have been made, no further attempts will be made free of charge as the attempts already made fulfill the obligations of WPS Ltd. The consignment will then be returned at your cost, or disposed of.

2.3 Proof of Delivery is available for 3 months from the date of delivery and will be sent in an electronic form. If a hard copy is required a charge of £3.00 ex vat will be made.

2.4 WPS Ltd will NOT be liable for any consequential loss whatsoever, caused by failure to collect a shipment, late delivery of a shipment, or loss a shipment. WPS Ltd liability extends only to that of the value of the goods, limited to the lower of the actual value of the goods or level of additional cover purchased (subject to terms and conditions).

3 Customer’s Obligations

3.1 To provide the full address together with a contact name and local telephone number for each collection and delivery address. Consignments cannot be delivered to a PO Box or BFPO address. No refund will be given in the event a consignment is returned due to an insufficient address or telephone number being provided.

3.2 To check that WPS Ltd are able to collect from or deliver to the required address.

3.3 To comply with the requirements of any country that the Consignment is being collected from or delivered to. Further information can be obtained from the following link http://www.dhl.co.uk/publish/gb/en/information/shipping/prohibited commodities.high.html

3.4 To ensure that you make the recipient aware that they must pay any duties levied. In the event that they do not pay, you will be liable for any such costs.

3.5 Not to place any prohibited item within a Consignment. Please see our Prohibited/Restricted items section for more information.

3.6 To be responsible for the tracking of the Consignment. Tracking is available through this website or by emailing your tracking number to our tracking team at info@worldwide-parcelservices.co.uk. You will find the tracking number located on the Consignment Note/Airway Bill.

3.7 To ensure the Consignment is of the size and weight as declared when using our automated booking system. If the size or weight is under-declared, you will be invoiced the difference in cost plus a £20.00 admin charge. By shipping with us, you are accepting that DHL's, DPD's and TNT's weighing and sizing equipment is accurate, and that the size/weight charged by them is correct, and that you will pay the amount due within 7 days.  No compensation will be paid in the event of a claim if a parcel is under-declared by size or weight.

3.8 To ensure the contents of the Consignment are the same as the contents declared when using our automated booking system.

3.9 To ensure that your items are sufficiently packaged, i.e., bubblewrapped, placed in a strong cardboard box, items should not be able to move within the box, taped up using good quality packing tape, etc.

3.10 To check our prohibited/restricted items list before selecting additional cover and booking.

4 Collection & Delivery

4.1 Collection or delivery times are not guaranteed unless otherwise stated at the time of booking.

4.2 Collection and Delivery can only take place on a Working Day unless otherwise stated at the time of booking. WPS Ltd cannot contact the Carrier to ascertain the time of collection or delivery.

4.3 In the event that DHL are chosen as the Carrier, an emailed booking reference or airway bill, will be sent to the email address provided. In the event that the booking reference/airway bill is not received within 1 hour of making the booking you must notify us accordingly so that the Consignment can be re-booked.

4.4 A Consignment Note/Airway Bill must be obtained at the time the Consignment is collected. On certain services the Carrier may require you to complete the collection and delivery address on the Consignment Note/Airway Bill. This is your proof of collection. Failure to obtain such proof will invalidate any insurance claim. In the vent that your parcel is not subsequently delivered, a full refund of carriage will be given as it will be deemed that no collection has taken place.

4.5 Consignments collected from or delivered to certain remote areas of the UK or International addresses may be subject to a delay of 24 - 48 hours and/or be excluded from the usual door to door service WPS Ltd provides.

4.6 Please ensure that you are present at the collection address on the day you have chosen collection to be made. A surcharge of £10.00 inc Vat will be applied in the event that the Carrier is unable to collect the Consignment.

4.7 Collection and Delivery will be made by the Carrier chosen at the time of booking. Please ensure the correct Consignment is provided to the correct Carrier when booking multiple Consignments as any errors could result in additional costs being charged.

4.8 In the unlikely event that the Carrier fails to collect the consignment you must notify us by 9.30am the next Working Day by email to info@worldwide-parcelservices.co.uk.. WPS Ltd will then re-book the collection on another Working Day. Please see our Refund Policy.

4.9 If you choose to email us your parcel details for us to manually book your shipment, when said parcel could be booked directly on our website, a £5.00 ex vat booking charge will be added to the cost of the shipment.

5 Prohibited/Restricted items

5.1 WPS Ltd or the Carrier shall not be obliged to accept or transport any item contained in our Prohibited/Restricted section. .

5.2 Please check the DHL website http://www.dhl.co.uk/publish/gb/en/information.high.htmlfor further information regarding prohibited and restricted items for each country and additional requirements they might have.

5.3 Any prohibited or restricted item sent through our services may result in non-collection, non-delivery, delay, return, or the Consignment being destroyed. No refund shall be applicable.

5.4 Restricted or Prohibited items sent through our services will be sent at your own risk and without any inclusive or additional cover. If any additional cover is selected via our automated booking service no refunds shall be given and no claim can be made.

5.5 In the event of damage to a prohibited or restricted item the Consignment may be destroyed. No refund will be given.

5.6 It is forbidden to attempt to use our services for the transportation of any hazardous or dangerous items. Failure to declare hazardous or dangerous items can lead to prosecution with an unlimited fine and/or imprisonment. Do not use any old boxes or containers previously used for the transportation of any hazardous or dangerous items, as this could result in your consignment being delayed, returned, or destroyed. No refund or compensation would be entertained in this instance.

6 Additional Cover

6.1 Inclusive cover is included with each service provided by WPS Ltd up to a maximum of £50.00 subject to the restrictions in the restricted and prohibited items list.

6.2 Enhanced cover can be selected at the time of booking subject to a maximum of £1,000.00 and if selected will replace the inclusive cover provided. If additional cover is selected in excess of the maximum allowed for that type of item, as shown in the restricted and prohibited items list, our maximum liability will be that shown on said list. We will refund the difference in additional cover charges if requested. If you select additional cover for an item in the restrictive and prohibited items list, or for a higher amount than is allowed on the list, this does not mean that WPS have entered into a contract to that level of cover, even if we have not refunded the additional cover payment.

6.3 No claim can be made for any Consignments that contain prohibited or restricted items, or that are insufficiently packaged. Items confiscated by customs will not be compensated for whatsoever. Items must be in a strong cardboard box, adequately packed using bubblewrap, polystyrene chippings, etc, and securely taped using good quality packaging tape. Items must not be able to move within the box.

6.4 All Consignments must be able to withstand a small drop. Any claim will be declined where the contents of a Consignment have been damaged, but the external packaging remains intact on the basis that the internal packaging did not provide sufficient protection to the item, or if no damage is visible on the item itself.

6.5 When claiming for damaged items please ensure the following:

6.5.1 You make your claim in writing and supply all the items listed in points 6.5.5 and 6.5.6, within 14 days of the date of delivery (TNT strictly 7 days)

6.5.2 all packaging is retained for inspection

6.5.3 the items are not removed from the packaging

6.5.4 the items are not repaired or attempted to be repaired

6.5.5 photographs of the damaged item and the packaging are provided at the start of any claim.

6.5.6 a copy of the purchase order invoice/receipt/proof of value is provided at the start of any claim

6.5.7 the recipient must check the condition of the Consignment and sign for the Consignment as damage. If the event it is not possible to check the condition of the Consignment the recipient must sign for the Consignment as unchecked. Any claim will be declined if neither of these statements have been provided.

6.6 When claiming for a lost item please ensure the following:

6.6.1 you make your claim in writing within 28 days of the date of delivery (TNT strictly 7 days)

6.6.2 a copy of the purchase order invoice/receipt is provided

6.6.3 a copy if the Consignment Note/Airway Bill is provided

6.7 Failure to comply with either clause 6.5 or 6.6 will result in any claim being declined.

6.8 A lost claim cannot proceed until such time as the Carrier shall deem the Consignment lost.

6.9 A claim can only be made by the person making the booking. Any settlement will only be paid to this person.

6.10 Consignments should be sent individually and not attached together. Any claim for a lost Consignment sent in this way shall be declined.

6.11 Consignments that have not declared their entire contents or provided the correct size or weight of the Consignment shall invalidate any claim.

6.12 All claims should be directed straight to WPS Ltd. Any attempt to contact the Carrier in respect of any claim may invalidate your cover.

6.13 If you have failed to adhere to any of the these terms and conditions your claim will be invalidated and your claim declined.

6.14 The use of any old boxes or containers previously used for the transportation of any hazardous or dangerous items will invalidate any cover as these will be destroyed.

6.15 The amount of the additional cover is divided equally between all of the parcels in the consignment, i.e., if you have £500.00 additional cover for a consignment of 4 parcels, each parcel has a maximum cover of £125.00.

6.16 The amount of carriage refund will be calculated as the price quotable on the website for the same service type for that size of parcel, less any discounts used by the customer on the original shipment. i.e., if you send 2 parcels one 5 kilos and one 10 kilos, and the 5 kilo package is lost, you will be refunded the amount to re-ship a 5 kilo parcel using our services.

6.17 Any successful claim will be paid either by BACS or Paypal, in GBP only.

7 Refunds

7.1 Refunds are subject to our Refunds Policy and the following conditions are to be read in conjunction with the same.

7.2 No refunds shall be given in the event that any of these terms and conditions have not been adhered to.

7.3 No refunds shall be given in respect of any prohibited or restricted items sent through our services.

7.4 No refunds shall be given for any Consignments deemed to be insufficiently packaged

7.5 Consignments destroyed as a result of using old boxes or containers previously used for the transportation of any hazardous or dangerous items will not be eligiblefor refund, nor will parcels destroyed/confiscated by customs.

7.6 Any services booked can be cancelled and refunded up until the time the Consignment is collected and shall be confirmed by email. If no email is received please contact us by telephone on 0844 800 0376. In the event that the Carrier has arrived to collect the Consignment and you wish to cancel the service, no refund will be given.

7.7 Refunds are normally processed with 30 days and are payable either by cheque, BACS or Paypal, in GBP only.

8 Indemnity

You shall indemnify in full WPS Ltd, the Carrier, their respective employees, agent or sub contractor against all Claims and Losses arising from loss, damage, liability, injury to persons or third party losses by reason of or arising out of the possession or transportation of the Consignment.

9 Lien

WPS Ltd and/or the Carrier shall have a general lien on any of your Consignments in their possession to secure payment in respect of any Claims or Losses arising out of the possession or transportation of any Consignment you have used our services for. If in a reasonable time any such lien is not satisfied WPS Ltd or the Carrier may in its absolute discretion sell all or part of the Consignment as your agent and apply the proceeds towards the money due and the expenses of retention and sale of the Consignment and shall on accounting to you any surplus be discharged from all liability in respect of the Consignment.

10 Customs

A customs invoice (commercial or pro-forma) must be completed for ALL countries outside the EU. Commercial invoices are also required for Greece, Cyprus, Malta, Canary Islands, and the Channel Islands. You will be guided on-line to complete this if applicable and a template will be emailed to you once the order is placed. A MINIMUM OF 4 COPIES WILL BE REQUIRED. YOU WILL BE ADVISED ON THIS WHEN BOOKING A COLLECTION.

11 Customs Clearance

When using our services, your payment is for the transportation of your Consignment only. For certain destinations (eg Croatia, Norway, Switzerland, and Russia) a £25.00 charge is made for customs clearance. This charge is to cover the cost of clearing the items through customs, but it is not a payment of duty. Your shipment may still attract customs duties or taxes, and you are liable for these charges. Usually the Consignment is held until these are paid, but if delivered and we later receives these charges, you will remain liable for these charges as set out in clause 8 plus an additional 10% administration fee (minimum charge £10.00 ex vat).

For advice on customs charges, you can call H.M. Customs advice line on 0845 010 9000.

12 Surcharges

When using our services you are charged the greater of the actual or volumetric weight, based on the sizes and weights you have supplied. If the consignment is heavier or larger than the weight and dimensions you declared at point of order, the additional weight charges will be applied plus a £20.00 plus vat administration fee. Also, insurance will be invalidated in the event of a claim, if the size or weight has been under-declared. A full list of surcharges can be found in our parcel surcharge section.

13 Liability

13.1 Subject to a successful insurance claim we shall be liable for loss or damage to a Consignment or delay or error in collection or delivery up to a maximum of £50.00 unless enhanced cover has been taken where the maximum shall be in accordance with the cover purchased.

13.2 We shall not be liable for any loss or damage to a Consignment or any delay in collection or delivery is caused as a result of the following:

13.2.1 acts of God

13.2.2 war or hostile military action, rebellion, riot, civil commotion or terrorism

13.2.3 orders of any government public or local authority

13.2.4 strike, lockout or other industrial action

13.2.5 inadequate packaging or labelling

13.2.6 any act or matter occurring prior to collection or subsequent to the delivery of the Consignment

13.3 We shall not in any event be liable for any consequential loss.

13.4 Nothing in this agreement shall be deemed to limit or exclude our liability for fraud, death or personal injury caused by our negligence to the extent otherwise not permitted by law.

14 Carrier

WPS Ltd operate under the terms of the Carrier they use and all are services remain subject to them. In the event of a conflict between our terms and conditions and those of our Carrier, the Carrier’s terms and conditions shall prevail.

15 Severance

If any part of these terms and conditions is found to be unenforceable as a matter of law, the then such term or condition shall be severed and the remaining terms and conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

16 Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the law of England and Wales and you hereby submit to the exclusive jurisdiction of the English courts.

17 Third Party Rights

These terms and conditions are in addition to your statutory rights, which remains unaffected. The contracts (rights of third parties) act 1999 shall not apply to this agreement.

18 Complaints

We endeavour to provide excellent customer service, but in the unlikely event that you are unhappy with any aspect of our service, please put your complaint in writing, addressed to the Customer Services Manager. We will respond in writing within 14 days.